FAQ
Do you have questions about our Artist marketplace? Couldn't find your answer here? You are always welcome to contact us with all your questions.
For Buyers...
That's easy! You just have to select the Pitch on the frontpage you want to check out. Then you will see the "Order" button. Click on it and select your payment method. You and the
Artist will get notification by email of the purchase. The Artist will confirm that he/she will be able to complete the Pitch in the necessary time frame and start your work. When the work is complete the Artist will notify you through our internal email system and deliver your order. You will have the opportunity to review the work and if acceptable will confirm that the Pitch is complete thus allowing you to leave feedback for the Artist.
We made it simple for you. On the right hand side you'll see a yellow box. We call it the "Need Box". If you need something to be done or looking for someone with Creativity for a small project, fill in your requirements. Be descriptive as possible. Let the Artist know how much you want to pay and select the category which suit your Need the most. Your Need will be posted right away, but we will review your request within 24 hours in order to keep the site clean.
After the payment you will have the possibility to send the Artist instructions. Most of the disputes occur due to lack of communication. So inform the Artist as much as you can, but avoid pushing the Artist to deliver what he hasn't advertise for.
No! Only the Artist will be charged for the Pitches they sold.
The Artist delivered but it isn't what I expected. What to do now?
If for any reason you are not satisfied with the work that the Artist delivered to you, we recommend you to reject the delivery. When you do this, the Artist is given the chance to fix the problem and re-deliver. If again the delivered work didn't meet the Pitch description as advertised by Artist, we suggest you to cancel the order. Your payment will be returned to your shopping balance. You can find the cancellation and rejection button when you click on the "Got Problems?" tab on the lower right hand corner of the delivery box.
I ordered by mistake, can I cancel it?
Don't worry, if you ordered by mistake, it is possible to cancel the order. Go to the new order's page and choose "Got Problems?". We strongly advice you to request cancellation immediately. Make sure you specify the reason of cancellation clearly. Your payment will be deposited back to your shopping balance.
I cancelled the order, so what now?
Once the Artist receives your cancellation request, he/she can either accept or reject the request. If the Artist accepts the cancellation request, the order will be cancelled and the funds will be returned to your shopping balance where you can use it to re-order Pitches on Streetlance. In case the Artist isn't responsive, the order will get cancelled automatically in 2 days. When the Artist rejects your cancellation request, please contact us immediately.
The order has been delivered and marked as completed. How come?
When the Artist delivers your work, you will get a notification by email automatically. Then you will have 3 days to repond. If you fail to respond within 3 days, the order will be marked as complete. There no way to reject or cancel the order anymore.
Which payment gateway does Streetlance use?
Currently we only accept payments through PayPal and AlertPay. But if you cancelled an order before then the money is refunded to your shopping balance. If there is sufficient cash, you will also get the option to pay from your shopping balance.
Is it possible to deposit money to my shopping balance?
No, you can't add money manually to your shopping balance at this moment. We are working on this feature and we hope it will be reality within a couple of months.
The Artist failed to deliver on time or didn't repond after my payment. What can I do?
We recommend you to cancel the order. Your payment will be returned to your shopping balance where you can use it to re-order Pitches on Streetlance. You can find the cancellation button when you click on the "Got Problems?" tab on the lower right hand corner of the delivery box.
What to do if the order is delivered and I'm satisfied with the results?
We love to hear you are satisfied with the results. After delivery you will get the opportunity to rate the Artist. Share this experience with our community. Thumbs up if you are happy with the purchase!
For Artists...
How to post creative mini services on Streetlance?
If you haven't registered yet, click the "Join" link located in the top menu. Joining us is free and easy. Fill in the required fields, check your mail and confirm your emailaddress. Now you're registered user. If you want to post your first Pitch, go to "Start Selling" link in the top menu, follow the simple instructions and submit when done.
I'm still waiting to get my first sale, are there any tips and tricks to improve my chances?
You can wait until the cows come home or you can simply follow our tips to gain more success as Artist. The first thing you shouldn't do is selling Pitches you aren't familiar with. Focus on serious creative offerings that will be valuable and benificial to potential Buyers. Make sure you upload a real and cool profile pic to participate in our community. The photo and text in the Pitch must be yours and unique to attract Buyers. Use your Pitch description to set expectations with your Buyers and keep it reasonable to avoid cancellations. Now these are the basics. If you want to attract Buyers quick, two things are VERY important that can make you.
First of all, shoot a short video of yourself using a webcam. Promote yourself and your Pitch in the video and upload it on Youtube. Update your Pitch by adding your Youtube link (Artist>My Pitches>Edit). Secondly, promote your Pitch in your social networks! Share your Pitch with your Facebook friends, ask them to like it, post it to Twitter on a regular basis. Pitches that are socially active, receive better ranking in our popularity search. Once you’ve made your first sale, make certain your Buyers are happy. Positive feedback is the key for continuous business and getting noticed by other Buyers.
How much can I earn from each sale?
Your earning will depend on the selling price ($5, $10, $15, $20, $25, $30, $35, $40, $45, $50). Once your Pitch is complete you net 80% of the sale. Please read our Terms of Service in details.
How long does my Pitch stay active?
Your Pitch will stay active until you delete or suspend it in the member area (Artist>My Pitches). There is no time limit for Pitch postings on Streetlance.
I've made an offer on a Buyer's Need posting. Buyer agrees with the price. And now?
Currently our manual payment system is under development. So if the Buyer agrees with your price, we recommend you to post a new Pitch for now. Communicate through our internal email system with the Buyer to order the Pitch. Make sure you provide proper Pitch title, description, delivery time, photo and tags. Why? Because once you got positive feedback after completion, other Buyers will notice it and will experience this positively which will improve your chances to sell out more of this Pitch. Remember, Buyers love positive feedback.
How can I set my Pitch featured and what are "check this" ads?
Featured ads are available to Artists for $5. It enable better exposure which in turn will make the Pitch more successful in sales. Once you purchase featured ad it will be featured for 30 days. It can't be transferred from one Pitch to another Pitch and no refunds will be given. You can enable the featured ad when you create a Pitch. If you have created a Pitch without having set the Pitch as featured, you can still do it afterwards (Artist>My Pitches>Edit).
"Check this" ads couldn't be purchased and can only be set by Admin. Like featured ads these ads will also get more exposure once set. If you want to have this privilege, just create an interesting Pitch which could be worthful for the Buyer to check it out.
There are a lot of categories on Streetlance. But what if my category doesn't exist?
We have a wide range of categories to suit most Artists with Creativity (even category "Other"). If for some reason your category for the Pitch you want to start doesn't exist, you can contact us and we'll see what we can do about adding that category.
Do I need to own business to sell on Streetlance?
No you don't have to be a business to list Pitches. All you have to do is create Pitches for your creative offerings and choose the amount you'd like to see it for ($5, $10, $15, $20, $25, $30, $35, $40, $45, $50), upload your image and your Youtube link for the Pitch and promote it socially.
How do I get paid and when can I withdraw my money?
To get paid you should deliver the work. If the delivered work is not rejected, the order will be marked as "Completed". This will happen if the Buyer submit the review for this order (or automatically after 3 days). Finally there is a safe clearing period of 14 days before a withdrawal can be processed.
I want to withdraw my cleared revenue, how does it work?
In the top menu click on "Artist">"Revenues", your earnings status, sales statitics and available balance are displayed here. If you want to withdraw your cleared revenue, then press the "Withdraw your earnings" button. If you haven't withdrawn before, you should first provide your PayPal or AlertPay id. Check your email and click on the link in the email we have sent to you to confirm the withdrawal.
I'm a Artist and I want to buy creative mini services from other Artists, is it possible?
Ofcourse you can! We do encourage Artists buy from other Artists to keep the "street economy" running.
Can I create a Pitch for everything I want to sell?
The answer is no, because you need to stick to our Terms of Service and follow the guidelines. Artists with Creativity are given the opportunity to make (additional) money on Streetlance. That's our mission. A Pitch which doesn't meet the requirements and doesn't fit in our categories, will be removed without any notification in order to keep the site clean.
